RETURNS & REFUND POLICY

Silk Pillowcases - 100 Night Trial

At EcoLuxe Living, we strongly believe that "once you go silk, you can't go back to cotton". But if for any reason you don't absolutely love your new silk pillowcase:

  1. Simply contact us at hello@ecoluxeliving.co with your proof of purchase i.e. order number and email address that was used to place the original order.
  2. We will send you instructions on how and where to send your silk pillowcase back to us to receive a full refund minus the original shipping cost.  
  3. Our 100 Night Trial is strictly limited to one return per household. EcoLuxe Living never resells used items, your returned silk pillowcase will be donated to a charity of our choice. 
  4. Unfortunately sale items cannot be exchanged, returned or refunded. All sales on reduced stock are final. 
  5. You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable. 
  6. Once we have received the product at our warehouse, we will then process the full refund (minus the original shipping cost) to you via the original payment method that was used at checkout on your order. 
  7. Items sent back to us without first requesting a return will not be accepted.

Standard Returns:
Refunds (if applicable)
Our standard return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must have been purchased from ecoluxeliving.co, or ecoluxeliving.co.nz or ecoluxeliving.com.au. Your items must be unused or unworn and in the same condition that you received it. It must also be in the original packaging and with tags (if applicable).

(Note: This excludes silk pillowcases. Once you receive your silk pillowcase, you are able to test it out for 100 nights in the comfort of your own home. If you don’t absolutely love our silk pillowcase, simply email us with your proof of purchase as per above section and we will send you the instructions for you to post it back to us to receive a full refund minus the original shipping cost). 


For hygiene reasons, we do not accept returns for products that are intimate.


To start a standard return:

  1. Simply contact us at hello@ecoluxeliving.co with your proof of purchase i.e order number and email address that was used to place the original order. 
  2. If your standard return is accepted, we will send you instructions on how and where to send your package. 
  3. Once we have received the products at our warehouse and have inspected and confirmed the condition of the item, we will then process a refund of the purchase price (minus the original shipping cost). 
  4. We will notify you once we have approved and processed the refund, or not. If approved you will be automatically refunded via the original payment method. 
  5. Items sent back to us without first requesting a return will not be accepted.

Sale items (if applicable)/ Non-Refundable Items
*Only regular priced items may be refunded, unfortunately sale items cannot be exchanged, returned or refunded. All sales are final. 

Other items that cannot be refunded include: 
* Gift cards
* Some health and personal care items
* Face mask coverings
* Custom orders (such as personalised items)

Please get in touch if you have questions or concerns about your specific item. 


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Next contact your bank or credit card company, it may take some time for your bank or credit card company to process and post the refund. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ecoluxeliving.co


Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ecoluxeliving.co. Often the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.